Customer care

Fiorentini + Baker guarantees all products to be free of defects in material or workmanship for a period of 30 days from the original date of purchase. however we will  cover  repair or replacement of products which present any fault or defects, purchased within the season, for a further six months from date of purchase.

we strongly recommend that customers return the product in the first instance to the original point of purchase namely the authorized fiorentini+baker retailer as this would result in a faster and easier process.

customers are responsible for all costs incurred on shipping warrantied items fiorentini +baker will cover return shipping costs on replacement or repaired items.

normal wear and tear is not covered under warranty.

products worn past the point of repaire voids coverage.

products modified or repaired outside of fiorentini +baker company are no longer warrantied.

defects caused by excessive wear or unreasonable use are not covered.

all hardware (buckles, zips, buttons, studs) are covered for the life time of fiorentini + baker products and will be supplied by the company free of charge depending on availability of stock. straps are available for a nominal charge.

issues with sizing and fit are the responsability of the customer and should be tried and tested before the product is worn outside - any worn product can not be returned due to sizing issues.

due to the company decision to use leathers which are  treated and coloured naturally with vegetable extracts any fade in colour or spots and marks are not considered to be a quality issue or defect but proof of autenticity and uniqueness of the artisan products.

The products sold on the Website are covered by the Legal Guarantee of Conformity provided for under Arts. 128 – 135 of the Consumer Code; this guarantee is provided to consumers only.

The essential features of the products are presented on the Website in each product datasheet. The pictures and colours of the products offered for sale may not correspond to the actual ones as a result of the Internet browser and monitor used.

REMO SRL shall be liable vis-à-vis the consumer for any nonconformity existing at the time of delivery of the product or which should become apparent within two years of the delivery date. The defect must be reported to REMO SRL within two months from the date on which it was discovered by means of a registered letter sent to our address; failure to abide by this provision shall void the warranty.

We invite you to verify the contents of the Legal Guarantee of Conformity and the rights to which you are entitled in the case of nonconformity of the product, with reference to Arts. 128-135 Consumer Code.